Explorer Pass FAQs

Getting your Explorer Pass promotional (promo) code for your tourism booking

  • Who is eligible to sign up for an Explorer Pass promo code?
    • International students currently residing in the State of Western Australia, aged 18 years or over at the time of Explorer Pass registration;
    • Legal guardian (e.g. adult member of a homestay family or other person legally responsible) for an International Student who is under age 18 and resides in Western Australia at the time of Entry. (Note that International Students currently residing in the State of Western Australia who are not 18 years at the time of Entry can apply through their legal guardian.)

    Only one $100 Explorer Pass promo code can be claimed per person for each of the above categories. You will need to provide your details and agree to the terms and conditions when you register.

    There are 2,000 Explorer Pass promo codes available and allocation will be at the discretion of the Promoter. Registration for the promotion does not automatically guarantee you allocation of a promo code.

    The Explorer Pass promo code will be in the form of a unique promotional code and not an actual voucher.

    Employees of the Promoter and the Promoter’s contractors and agents (including the participating visitor information centre associated with this Promotion) are not eligible to enter.

    Please refer to full terms and conditions for more detail.

  • How do I sign up for an Explorer Pass promo code?

    Please visit www.studyperth.com.au/explorerpass where you will find an online registration form. You will need to provide your full name, a valid email address, mobile phone number and agree to the terms and conditions. If successful in being allocated a promo code, you may be required to show photo ID when you use your promo code to book.

  • Is there a cost involved?

    There is no cost to register and receive an Explorer Pass promo code. The promo code  can only be used to redeem a booking for West Australian tours and tourism experiences that must be booked through the Western Australian Visitor Centre.

  • I don’t have a mobile phone, how can I access the Explorer Pass promo code?

    You must have a valid Australian mobile phone number in order to receive your Explorer Pass promo code vouch.

  • Can I give my Explorer Pass promo code to someone else?

    The Explorer Pass promo codes are non-transferrable.

  • I have missed out on an Explorer Pass promo code. What can I do?

    Registrations will open at midday WST on Thursday 18 March 2021 and close at 4pm WST Wednesday 31 March 2021. Registrants will receive confirmation on screen upon successful submission of their form. Explorer Pass promo codes will be issued on Thursday 1 April 2021 via SMS. Round one promo codes must be redeemed (i.e book their experience with the Western Australian Visitor Centre) by 4pm WST Thursday 15 April 2021. 

    Round two Explorer Pass promo codes will be issued on Tuesday 20 April 2021 via SMS. They must redeem the promo code (i.e book their experience Western Australian Visitor Centre) by 4pm WST Tuesday 4 May 2021.

    If you miss the registration deadline be sure you still register your details, and you will be put onto a waiting list. Any Explorer Pass promo codes that are not redeemed by 4pm WST Tuesday 4 May 2021 will be made available to those on the waiting list (in order of registration) on Friday 7 May 2021 and must be redeemed by 4pm WST Friday 21 May 2021.

    All travel for bookings redeemed must be undertaken by midnight WST Tuesday 31 August 2021.

Are you experiencing issues getting an Explorer Pass promo code?

Redeeming your Explorer Pass promo code

  • How do I redeem my Explorer Pass promo code?

    A promo code will be issued to your mobile phone number via SMS. To redeem and make a booking, you can either visit www.studyperth.com.au/book, freecall 1800 812 808 or visit the Western Australian Visitor Centre and quote your unique Explorer Pass promo code . You will not be able to book directly with a tourism operator.

  • What tourism experience (s) can I book to redeem my Explorer Pass promo code?

    The Explorer Pass promo code is only redeemable on West Australian tours and experiences booked through the Western Australian Visitor Centre. When booking online at www.studyperth.com.au/book you’ll be able to see what is available to book using the promo code. Call the Western Australian Visitor Centre for advice or recommendations on freecall 1800 812 808. Alternatively, visit the StudyPerth Student Hub located at Basement, 191 St Georges Terrace Perth and the StudyPerth Student Greeters will provide assistance. Unless it is part of a tour, the promo code cannot be used for equipment hire (e.g. car, campervan or boat), charter services, accommodation, restaurants or food outlets, events/festivals or national park entry fees.

    You can find more information about what tours and experiences are available here.

  • Can I book more than one experience per Explorer Pass promo code?

    Yes, you can book multiple experiences using your Explorer Pass promo code, but it will need to be done in the one booking transaction.

  • Can I redeem the balance of the Explorer Pass promo code and use it later?

    No, you can only use the Explorer Pass promo code for new bookings. The booking must be made after you have been issued with your promo code .

  • How long do I have before I have to redeem my Explorer Pass promo code (i.e. make a booking)?

    If you received your Explorer Pass promo code in Round One, you will need to make your travel booking by 4pm WST Thursday 15 April 2021 - extended to 4pm WST Friday 30 April 2021. If you received your promo code in Round Two, you will need to make your travel booking by 4pm WST Tuesday 4 May 2021; however, you can travel/take your tour or experience anytime until midnight WST Tuesday 31 August 2021.

  • What happens if I do not make a booking before the Explorer Pass promo code expires?

    You will receive an email reminder to book before the booking expiry deadline for your issuing round (Round One – 4pm WST Thursday 15 April (extended to 4pm WST Friday 30 April), Round Two – 4PM WST Tuesday 4 May) deadline, but if that deadline passes, unfortunately your promo code will no longer be valid.

  • What happens to any unused Explorer Pass promo codes?

    Those who miss out on the initial 2000 Explorer Pass promo codes will be able to leave their details to be amongst the first to find out about any further promo code releases. Any promo codes which have not been redeemed by 4pm WST Tuesday 4 May, will be offered to the first people who registered on the waitlist.
    Those who registered on the waitlist will be notified of their successful registration for a promo code by COB WST 7 May 2021.

    They must redeem their promo code (i.e book their experience) by 4pm WST Friday 21 May 2020 and undertake travel by midnight WST Tuesday 31 August 2021.
    Please note, the original Explorer Pass promo codes will be rendered invalid. A new Explorer Pass promo code vouch will be issued to the new registrant.

  • Can bookings only be made through Western Australian Visitor Centre?

    Yes, you can only book through the Western Australian Visitor Centre. You can either go online at www.studyperth.com.au/book, freecall 1800 812 808 or visit in person at 55 William Street, Perth (near Central Park) to make a booking.

  • I’ve booked an experience, but need to cancel the booking. Can I get the value of the Explorer Pass promo code refunded?

    The Explorer Pass promo codes are non-refundable.

    You will need to contact the Western Australian Visitor Centre where you booked your tourism experience to cancel your booking.

    Refer to the terms and conditions outlined in your respective tour /experience booking confirmation to understand what refund you’ll receive on any balance you may have paid. The Western Australian Visitor Centre may charge an administration fee for changes and cancellations.

  • What if the tourism operator cancels my booking?

    If the operator cancels your booking and an alternative date or experience cannot be agreed, refer to the terms and conditions outlined in your travel booking confirmation to understand what refund you’ll receive on any balance you may have paid.

    Explorer Pass promo codes are non-refundable.